Refund policy

Returns:

At Sun Kissed Fragrances, we understand that sometimes returns are necessary, and we are here to make the process as smooth as possible for you.

We gladly accept returns of fragrance oils with an unbroken, original seal within 30 days of the original purchase date. If the original seal has been removed, or the product has been opened, the fragrance oil is no longer eligible for return.

For returns not resulting from an error on our part, a Return Merchandise Authorization (RMA) number is required, and return shipping costs will need to be covered by the customer.

If you have any specific questions or need assistance with your return, our Customer Support team is here to help. Please do not hesitate to reach out to us for guidance and support. 

Damages:

If your order arrives damaged or leaking, we apologize for any inconvenience caused. Please follow these steps:

  1. Document the Damage: Take two clear photos - one of the damaged or leaking product(s) and another of the shipping box it arrived in. This documentation will help expedite your claim.
  2. Contact Us Immediately: Notify our Customer Service team within 48 hours of delivery. You can reach us via email at Support@sunkissedfragrances.com or through our website's contact form. Please include your order number and details of the damage in your message.
  3. Keep the Items: Do not dispose of the damaged or leaking items and packaging. We may need them for verification purposes or for return instructions.

Our team will promptly assist you in resolving the issue and arranging for a replacement or refund as necessary.

Thank you for your cooperation. We are committed to ensuring your satisfaction with our products and services.

Exchanges:

We do not offer exchanges.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sunkissedfragrance@gmail.com.