Sun Kissed Fragrance Help Center
Sun Kissed Fragrance Help Center
Welcome to the Sun Kissed Fragrance Help Center, your go-to resource for quick answers to your questions. Whether you're wondering about shipping times, processing your order, or need assistance with refunds, our comprehensive articles are here to assist you every step of the way.
Account & Ordering
Processing & Shipping
Refunds & Returns
Product Information
Account & Ordering Information
To create an account on our website:
- Click on the "Account" icon in the top right corner
- Select "Create Account"
- Enter your email address and create a password
- Fill in the required information
- Click "Create Account" to complete the process
If you've forgotten your password:
- Click on the "Account" icon in the top right corner
- Select "Login"
- Click on the "Forgot Password" link
- Enter your email address
- Check your email for a password reset link
- Follow the instructions to create a new password
At Sun Kissed Fragrance, we value your privacy. Please refer to our Privacy Policy for complete information on how we handle your personal data.
To update your account email address:
- Log in to your account
- Navigate to "Account Settings" or "My Account"
- Find the email address field
- Enter your new email address
- Save your changes
To view your order history:
- Log in to your account
- Navigate to "Order History" or "My Orders" in your account dashboard
- Here you'll see a list of all your previous orders
- Click on any order number for detailed information
To cancel an order, please contact our customer service team as soon as possible with your order number. We process orders quickly, so we cannot guarantee cancellation if your order has already entered the fulfillment process.
When we offer preorder options for upcoming products, you'll see a "Preorder" button on the product page instead of the regular "Add to Cart" button. Simply click this button and complete checkout as normal to secure your preorder.
You can track your order the same way you access your order history. Log into your account, navigate to "Order History" in your dashboard, and select the specific order to view tracking details. For guest orders, you can use your order number and email address via the "Track Order" link.
Modifying an order follows the same process as canceling. Please contact our customer service team immediately with your order number and the changes you'd like to make. Note that modifications may not be possible if your order has already entered the fulfillment process.
During checkout, you'll find a promotional code box below your order summary. Simply enter your code in this field and click "Apply" to have the discount automatically applied to your order total before completing your purchase.
Yes, we take payment security seriously. Our website uses industry-standard encryption technology and is compliant with payment security standards to ensure your personal and financial information remains protected throughout the transaction process.
Processing & Shipping Information
Order processing typically takes 1-3 business days. During peak periods or sales events, processing may take slightly longer.
Standard shipping within the US typically takes 3-5 business days after your order has been processed and shipped. Expedited shipping options may be available at checkout.
Shipping costs are calculated based on the weight of your order, your delivery location, and the shipping method you select. The exact cost will be displayed during checkout before you complete your purchase.
We primarily ship with USPS for standard orders. For expedited shipping, we may use UPS or FedEx depending on the destination and package requirements.
If your tracking information shows your order as delivered but you haven't received it:
- Check around all possible delivery areas at your location
- Check with family members or neighbors who might have received it
- Wait 24 hours, as sometimes tracking updates before actual delivery
- Contact the shipping carrier with your tracking number
- If you still can't locate your package, please contact our customer service with your order details
No, we require a physical street address for all deliveries to ensure your fragrance products arrive safely and can be delivered directly to your door.
No, we cannot guarantee delivery on specific dates. Our shipping follows the standard timeframes listed in our shipping policy, with actual delivery dates dependent on carrier schedules and local conditions.
If your package appears to be lost, first contact the shipping carrier using your tracking number. If they cannot resolve the issue, contact our customer service team with your order number and details of your communication with the carrier so we can assist with filing a claim.
No, we currently only provide our standard shipping service. All orders are processed within 1-3 business days and typically delivered within 3-5 business days after shipping within the US.
All our fragrance products receive the same careful packaging treatment. We use protective materials specifically designed to prevent leakage and breakage during transit, ensuring your items arrive in perfect condition.
Refunds & Returns
Please contact our customer service team for information about returning fragrance oils. Due to the nature of these products, specific conditions may apply.
If your order arrives damaged or is leaking:
- Take photos of the damaged items and packaging
- Contact our customer service team immediately
- Include your order number and the photos in your message
- We'll work with you to resolve the issue promptly
No, we do not currently offer direct product exchanges. If you're unhappy with your purchase and it meets our return criteria, you'll need to process a return and place a new order for the desired item.
Product Information
Our fragrances typically maintain their quality and scent profile for approximately one year when stored properly. Following our storage recommendations will help preserve the integrity of your fragrance oils.
Yes, all Sun Kissed Fragrance products are cruelty-free. We never test on animals at any stage of our product development process, and we're committed to ethical practices throughout our business.
Store your fragrances in a cool, dry place away from direct sunlight and heat sources. Extreme temperatures and light exposure can alter the scent profile. Keep bottles tightly closed when not in use to maintain their quality.
While we don't offer dedicated sample sizes, our 2oz bottles serve as perfect samplers for those wanting to try our fragrances before committing to larger sizes. These smaller bottles allow you to experience our scents fully while being more economical for testing.
For detailed information about ingredients in our fragrances, please visit our SDS (Safety Data Sheet) and IFRA (International Fragrance Association) compliance page on our website. These documents provide comprehensive information about product components and safety information.
Still Need Help?
For additional support, our dedicated customer service team is available to chat during business hours. At Sun Kissed Fragrance, we're committed to ensuring your experience with us is seamless and satisfying.