Sun Kissed Fragrance Help Center

At Sun Kissed Fragrance, we understand that sometimes returns are necessary, and we are here to make the process as smooth as possible for you.

We gladly accept returns of fragrance oils with an unbroken, original seal within 30 days of the original purchase date. If the original seal has been removed, or the product has been opened, the fragrance oil is no longer eligible for return.

For returns not resulting from an error on our part, a Return Merchandise Authorization (RMA) number is required, and return shipping costs will need to be covered by the customer.

If you have any specific questions or need assistance with your return, our Customer Support team is here to help. Please do not hesitate to reach out to us for guidance and support.

Thank you for choosing Sun Kissed Fragrance. Your satisfaction is our top priority.

To access your account information, click on the small person icon located at the top right corner of any page on our website.

To create a new account:

1. Click on "Create an Account."
2. Enter your first and last name, email address, and choose a secure password.
3. Click "Create."

You will receive an email to verify your account. Please follow the instructions in the email to complete the verification process..

To access your account information, click on the small person icon located at the top right corner of any page on our website. Your email address, used during account creation, will serve as your username.

If you've forgotten your password, simply click on "Forgot my Password." A reset link will be sent to your email address, allowing you to create a new password. If you do not receive a reset email, it is possible that your account was not verified during the initial setup.

For further assistance, please contact our Customer Care team at support@SFK.com

We understand how frustrating it can be when personal information is shared without consent. Rest assured, we will never share or sell your information to anyone for any reason. Your privacy is our top priority.

Currently, you cannot change your account email address directly through our website. If you need to update your email address, please contact our Customer Care team at Support@SFK.com One of our representatives will be happy to assist you with your request.

To view your order history, you must create an account and place orders while logged into that account. Orders placed as a guest cannot be viewed in order history, nor can they be added to an existing account.

An invoice will be included with your shipment. Additionally, you can access your order history and retrieve a copy of your invoice through your customer account.

If you need to cancel your order, please follow these steps:

1. Contact Us Immediately: Reach out to our Customer Service team as soon as possible. You can contact us via email at support@SKF.com or through our website's contact form. Please provide your order number and reason for cancellation.
2. Timing is Key: Please note that we process orders quickly to ensure prompt delivery. If your order has already been processed or shipped, we may not be able to cancel it.
3. Refund Processing: If your cancellation request is successful and a refund is applicable, please be aware that banks may take up to 7-10 days to process and return the funds to your account. We have no control over this timeframe.
4. Confirmation: Once your cancellation is confirmed and processed, we will notify you and initiate the refund. Please allow sufficient time for the refund to appear in your account, depending on your payment method.

Thank you for your understanding and cooperation. We are committed to providing excellent service and assisting you promptly with your order cancellations.

Here's how you can preorder:

1. Visit Our Website: Go to the product page of the item you want to preorder.
2. Select Preorder Option: If available, choose the preorder option for the item.
3. Add to Cart and Checkout: Add the item to your cart and proceed to checkout.
4. Complete Your Purchase: Enter your shipping information and payment details to finalize the preorder.
5. Shipping Details: Orders will ship on the launch day specified on the product page.

Stay Updated:

• Follow Us on Social Media: Keep informed about preorder dates by following our social media accounts.
• Join Our Email List: Sign up to receive direct invites and stay informed about exclusive preorder opportunities.

For further assistance, contact our Customer Service team at support@skf.com We're here to help you with your preorder experience!